Contribution
Collaborated with developers and data analysts to ensure the successful integration of business requirements and user needs.
Facilitated design workshops to align stakeholders and gather actionable insights for dashboard features and functionality.
Created low-fidelity wireframes using Balsamiq and high-fidelity prototypes to iterate and refine designs based on stakeholder feedback.
Designed intuitive data visualizations that enabled users to drill down into transaction risk details effectively.
Pain Points
Existing dashboards lacked clarity and actionable insights, causing inefficiencies in identifying and mitigating transaction risks.
Users needed better data visualization tools to comprehend complex metrics at both high-level and granular levels.
Stakeholders struggled with inconsistent design and usability across existing dashboards.
Discovery
Conducted stakeholder interviews and user research, identifying a 40% dissatisfaction rate with the usability of existing dashboards.
Analyzed workflows to determine key pain points, including difficulty in navigating between high-level overviews and detailed transaction data.
Collaborated with data teams to prioritize critical metrics and visualizations that aligned with user needs.
Solution
Designed top-level dashboards with clear overviews of transaction risks and operational metrics, incorporating appropriate drill-down functionality for detailed insights.
Applied best practices in data visualization, ensuring complex data sets were presented in an accessible and actionable format.
Standardized design components for consistency, improving navigation and usability across dashboards.
Iterated designs through prototypes, incorporating user feedback at each stage to enhance functionality and satisfaction.
Impact
Reduced time spent analyzing transaction risks by 30%, improving operational efficiency.
Increased user satisfaction by 35%, as reflected in feedback from post-implementation surveys.
Enhanced decision-making capabilities for users by providing intuitive and accessible data visualizations.
Delivered dashboards that aligned with Citi Bank’s business objectives, balancing user needs with technical feasibility.
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Homescreens
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Drill Downs
