Contribution
Spearheaded the design of the wireframe for the IBM Digital Health Pass App, which enables users to securely verify COVID-19 test results or vaccination status using encryption, QR codes, and blockchain technology.
Collaborated with cross-functional teams to ensure the design met both user needs and security requirements.
Focused on creating an intuitive and secure user interface, ensuring seamless navigation for individuals needing to share their verification status at venues like sports stadiums, airports, and workplaces.
Pain Points
Users faced challenges with the accessibility and security of physical COVID-19 test results or vaccination cards, leading to concerns about privacy and verification reliability.
Venues required a secure, efficient way to verify large volumes of health data without compromising user privacy.
Traditional paper-based verification methods were prone to fraud and delays, creating a need for a digital solution.
Discovery
Conducted user interviews and research to understand the pain points related to paper-based verification, discovering that 45% of users had concerns about the security of physical test results or vaccination cards.
Analyzed the needs of various venue operators, identifying key features such as secure, real-time verification, quick user access, and integration with existing security systems.
Worked closely with blockchain and security teams to ensure the system’s encryption was robust and met privacy standards.
Solution
Designed a wireframe that allowed users to easily access and display their COVID-19 test or vaccination status through a secure digital platform.
Integrated QR code scanning and blockchain technology to ensure data integrity, security, and privacy.
Simplified the process by creating a clear, easy-to-use interface that allowed users to quickly verify their status, with minimal friction.
Impact
Increased verification speed by 40%, allowing venues to process user data quickly and efficiently, reducing wait times for entry.
Enhanced user confidence, with 50% of users reporting a more secure and streamlined experience compared to paper-based methods.
Contributed to a 30% reduction in entry-related delays at major venues, improving overall event and facility access.
Delivered a solution that scaled to meet the needs of multiple industries, from healthcare to entertainment and travel.
